Ordering & Payment
Simply browse through our collections, choose your favourite items and add them to your basket.
When you are ready, proceed to the checkout and follow the steps to complete your order.
We accept secure payment options such as Visa, Mastercard & Maestro.
Unfortunately, we cannot guarantee amendments or cancellations once an order has been placed due to our automated processing system.
Please contact us as soon as possible and we will do our best to assist you.
Shipping & Delivery
Orders are processed within 1–3 business days.
Delivery usually takes 8–12 business days, depending on your location.
No, all our orders are shipped 100% free of charge — with no minimum order value.
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow your parcel at any time.
Return & Exchanges
You can return your item within 30 days of receiving it.
Please email us at customerservice@rosendale-london.com with your order number, the reason for the return, and a photo (if the item is damaged).
Items must be unused, in their original condition, and in the original packaging.
For hygiene reasons, underwear, briefs, tights/hosiery, and certain beauty products cannot be returned.
Yes, the customer is responsible for return shipping costs.
We recommend using a tracked shipping method, as we cannot be held responsible for lost returns.
Product & Customer Service
Each product page includes a detailed size guide.
If you are unsure, you are welcome to contact our customer service team for personalised advice.
Please contact us immediately at customerservice@rosendale-london.com with your order details and a photo of the issue.
We will send you a replacement item at no additional cost.
You can reach us by email at customerservice@rosendale-london.com.
Our team is available Monday to Friday, from 09:00 to 17:00, and we aim to respond within 24 hours.
